I. Area of validity
1. These Terms and Conditions of Business apply to contracts for the letting of KFR Lodge (Herein referred to as; “the hotel) rooms for accommodation and all further supplies and services provided for the customer by the hotel.
2. Sub-letting or re-letting, provision of the let premises for use, use of the let rooms for purposes other than accommodation, for public invitations or other advertising measures, for interviews, sales and similar events and use of hotel space outside the rented rooms requires the prior written approval of the hotel and may be made subject to payment of an additional charge.
3. Furthermore, the additional conditions agreed upon conclusion of contract are applicable.
II. Contracting parties
1. The hotel and the customer are the parties to the contract. If a third party ordered the room(s) on behalf of the customer, this party and the customer shall be jointly and severally liable to the hotel for all obligations arising under the hotel accommodation contract.
III. Services, prices and payments
1. The hotel is obliged to hold the rooms booked by the customer available and to provide the services agreed.
2. The customer is obliged to pay the hotel prices applicable or agreed for letting the rooms and any further services used by him/her. This also applies to services and
expenses paid by the hotel to third parties which were arranged by the customer.
3. The prices agreed include the respective statutory service taxes. If the tax rates change by the date of the provision of services, the respectively agreed prices are amended accordingly. The hotel is entitled to charge the tax increase subsequently.
4. The prices can also be amended by the hotel if the customer subsequently requests a change to the number of rooms booked, the hotel services or the duration of the guests’ stay and the hotel agrees to this.
5. The hotel is entitled to demand a reasonable advance payment or deposit upon conclusion of contract or afterwards. The amount of the advance payment and the payment dates can be agreed in writing in the hotel accommodation contract.
6. Guests may only bring pets with them after obtaining prior consent from the hotel but for a fee.
IV. Cancellation by the customer (cancellation & non-utilization of hotel services)
1. Cancellation of the hotel accommodation contract concluded with the hotel by the customer is excluded. Rescission of the hotel accommodation contract requires the written approval of the hotel. If no such approval is given, the price agreed under the contract is payable even if the customer does not use the services under the contract.
2. If a deadline for cancellation of the contract free-of-charge was agreed in writing between the hotel and the customer, the customer can cancel the contract until such date without initiating any claims for payment or damages by the hotel.
3. The hotel is free to demand the contractually agreed remuneration and make a lump-sum deduction for saved expenses. The customer is free to furnish proof that the claim named above was not created at all or was not created at the amount demanded.
4. If rooms are not used/occupied by the customer, he/she has no claims for offset
against the income earned by the hotel from letting the room to another guest.
V. Cancellation by the hotel
1. If a right of cancellation by the customer free-of-charge within the period was agreed in writing, the hotel is also entitled to withdraw from the contract in this period if hotel has received requests for the rooms already booked under the contract from other customers and the first customer is not prepared to make a firm booking within a period set upon request by the hotel. In this case firm booking means that from this date a hotel accommodation contract comes into existence and the originally agreed, free cancellation period is suspended.
2. If an advance payment agreed or demanded is not paid even after a reasonable additional period set by the hotel, the hotel is entitled to withdraw from the hotel accommodation contract.
3. The hotel is also entitled to withdraw from the contract for an objectively justified reason in an exceptional case, for example if the hotel has a valid reason for assuming that the utilization of the hotel service may interfere with the smooth business operations, the safety or the reputation of the hotel.
VI. Provision, handover and return of rooms
1. The customer does not acquire the right to have certain rooms provided unless this was expressly agreed in writing in the hotel accommodation contract.
2. Booked rooms are available to the customer on an agreed time and date of arrival. The customer is not entitled to have the rooms made available to him earlier. Unless a later arrival time was expressly agreed or the room concerned was paid in advance, the hotel has the right to let the rooms to other guests after prior to the actual date of the booking.
3. On the agreed date of departure, the rooms must be vacated and made available to the hotel no later than 11.00am. If the customer does not ensure that the rooms are made available at this time by his vacating and giving up the room (Unless, agreed upon on the free-of-charge late check-out hours), the hotel may charge or demand the full price of another day.
VII. Liability of the hotel
1. The hotel is liable for its obligations under the hotel accommodation contract with the care of a conscientious businessman.
2. If a parking place in the hotel car park is provided by the hotel, the hotel is not liable for the loss of or damage to vehicles parked or manoeuvred on the hotel grounds nor for the loss of or damage to their contents. The hotel has no duty of supervision. The hotel must be immediately notified of any damage.
3. Any property left behind by the customer shall be forwarded to the customer only upon request and at the risk and expense of the customer. The hotel shall store the property for three months. After this period they shall be given to the local lost property office if they are evidently of value. If the property does not appear to be of any value, the hotel reserves the right to destroy it after the expiry of the period.